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Terms & Conditions

Please read these terms and conditions carefully before ordering from our site. You should understand that by ordering any of our products or registering an account on our site, you are agreeing to be bound by these terms and conditions. 
These Terms and Conditions as well as our privacy policy govern your use of the Seenin website and your relationship with us. 

Our Information is a site operated by Seenin, ('we' 'us' or 'our'). We are registered in England under Company Number 3613071 with a registered office at Aydon South Farm, Corbridge, Northumberland, NE45 5PL. Our VAT number is GB 817329717 

Your Status

 By placing an order through our website you are agreeing that;

1. You are legally capable of entering into binding contracts

2. You are a 'consumer' (being an individual purchasing the Products outside the course of his or her business or trade) 

Please contact us directly for trade enquiries. 

Purchase Information

Full ownership and title on goods will only pass to the customer upon receipt of payment in full. 
When you place an order through our website, you will receive an order confirmation email with the option to track the progress of your order. Once the order is despatched, you will receive a second email to confirm that your order is on its way. 

When you place an order to purchase a product online from Seenin, you will be sent an automatic email confirming receipt of your order. This email does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a despatch email. We have included this term in case a mistake has been made in pricing or we are no longer able to supply a particular item for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 

Payments are accepted through a secure Sagepay gateway and Seenin will not be able to see your payment details at any point. 

International Payments - Purchases and refunds made outside the UK will be subject to currency conversion using a regularly updated exchange rate.

Tax Charges 
Our products have been designed specifically for use by persons who are chronically sick and disabled. HM Customs and Excise exempt these products from VAT as long as the products purchased are specifically for a disabled or chronically sick person.  A VAT exemption form will be provided during the checkout process and for further information please read our VAT information page.

Please note all Seenin orders are shipped from the UK. Any import duties and taxes payable, will be charged once the parcel has reached its final destination. These charges must be paid by the recipient of the parcel. 

Privacy Policy 
We do not disclose your information to third parties and Seenin is committed to ensuring that your privacy is protected. The information we ask you to provide during the order / account registration process on our website will only be used in accordance with our Privacy Policy.  
View full Privacy Policy

Seenin will use the information you provide to set up an account in your name for future purchases, fulfil your order and email / mail you information regarding new products or special offers. We never disclose any customer information to other organisations and your details are held on our secure private server. 

Unless otherwise stated, all contents of the website are copyright Seenin. Any use or reproduction of any contents of the website and logos, trademarks, slogans, screenshots, images, copyrighted designs or other brand features must be expressly permitted by Seenin, in writing.